Introducing the new Onedox Dashboard

Mark KellieGeneral, User Experience

It’s been a busy time designing at Onedox HQ!

First off – we’ve just released our Open Banking Preview. Secondly, you may have noticed our new and updated To-Do’s page within the app; which makes it much easier to take, postpone or cancel action relating to your household admin.

And third, but by no means least, we’ve now publicly released our new Dashboard! The trusty old one has served us well for the past two years, but it was time for a change.

So what have we done, and why?

To start with, it’s more welcoming! Hi!

The top section of the dashboard lets you know 3 key things.

Front and centre is your health score, we’re working on a more granular score but for now it represents what action you need to take (by completing your To-Do’s), to get it back to full health.

To the left is your To-Do’s link. You’ll see exactly how many you have, one tap is all it takes to go see them and figure out what needs taking care of. 

Add Accounts – this may seem strange in such a prominent position but did you know we are adding new accounts almost every week? We’ve recently added, TV Licensing, Thames Water, car and home insurance (in beta) and the list goes on. We want Onedox to be the digital PA for household bills, and we’ll only do that if we can help you manage all of your household bills, reminders and accounts, so it needs to be as easy as possible to add them. 

After that we’ll tell you if you have savings available: one tap is all it takes to go and save some money. Remember, our savings are calculated on actual usage and it takes less than 2 minutes to switch. We’ve worked hard to make it easy for you!

Latest Bills! 6 of them in fact. Quickly see your last 6 bills from different providers. For a lot of customers that covers most of the last month, right there on the Dashboard, with a more detailed view one tap away.

We are already building the next upgrade to the application and we can’t wait to share that with you soon!

As always, if you want to leave any feedback about these updates, please just login and have a live chat.

Speak soon!
Mark
Product Designer

Our vision: bringing together banking and utilities

David SheridanGeneral, User Experience

Open utilities + Open banking

Open banking is designed to put consumers in control of their data; providing an easier way for consumers to manage and make more of their finances through the application of technology and open access to appropriate services.

Open utilities is a concept that Onedox has been making a reality over the last three years: enabling UK families to have visibility and control over their household bills and data through the application of technology, so that they can stop wasting valuable time and money on their bills.

Open utilities + Open utilities = Fairer outcomes for consumers

At Onedox, we believe that open banking and open utilities are both powerful agents for better consumer outcomes on their own, and together they can provide something truly exceptional.

Our bank accounts tell us what we have paid, but in order to understand the detail, we need to know:

  • what’s my tariff and consumption?
  • why has my bill increased?
  •  when does my contract minimum period end?

And in order to understand this information, we need utility data.

That’s why we’re designing a unique solution that can bring together both bank and utility data, making it possible to provide the consumer with next-generation experiences whereby a transaction is identified within a banking environment, and is then automatically reconciled with the corresponding utility bill. This will enable the consumer to simply click into the line item in order to see the bill and understand how it was arrived at. Moreover, the consumer can see, at a glance, the contractual status of all of their utilities, and receive assistance in order to optimise them in a convenient way, without needing to independently search the market for the best deals.

We think that consumers should pay a fair rate for the services they consume as a rule and not an exception. The transparency and control at the heart of the principles of open utilities, open banking and GDPR, means we are excited about truly changing the status quo for consumers in the coming years.

Please take a look at our preview video and let us know what you think?

The Onedox Team

Don’t give up David Mitchell!

JulieanneElectricity & Gas

 

In this Observer opinion piece, David Mitchell rightly points out the incredible dysfunctionality of the UK energy system:

“…the fact that the largest operators in the domestic energy marketplace offer some of the highest tariffs is a lovely demonstration that the forces of market competition aren’t functioning.

…to research who’s offering the best price, go through the admin hassle of changing supplier, then keep tabs on when prices get automatically hiked if you don’t change, or threaten to change, supplier again. That’s not a very appealing process to anyone mortal.

…So why don’t we just opt once and for all for the one that’s called British Gas? En masse. Embrace the supplier-changing hassle this one time and we’ll never have to do it again. The other suppliers will go under and the state will have to take over to avoid a private monopoly. And no one will nag us to “shop around” ever again. Let’s do it.”

No! Let’s not do it, David! It’s not too late to save the system. It’s broken yes, but there are a number of small companies fighting the good fight and trying to fix it. We’re up against massive behavioural and technological blockers to change – it IS an admin hassle to change suppliers, it IS a pain to keep track of your bills and make sure you’re always on the right tariff, and incredibly, we ARE all getting penalised for our loyalty to these companies. It would be so easy to throw our hands up and give in to the Big Six but we won’t do it. There is a better way. 

We think of Onedox as a sort of digital PA for your energy (and other household) bills. By providing a helping hand to manage that tumultuous relationship we all have with our energy providers, it gives you the peace of mind that it’s possible to stay on top of it all. Onedox keeps you informed with reminders when you’re on an expensive tariff (instead of it being hid in the verbose small print of your energy bill) and makes automatic comparisons to other tariffs on the market to which you can switch easily through the app. So switching loses its stigma of being an admin hassle and instead is just a simple press of the button and an automatic saving in your wallet. 

And there’s more disruption of the energy system going on…

Tackling the Big Six directly within the energy sector is Bulb for example; with one, variable tariff that’s way lower than the Big Six and many other providers’, Bulb have a clear, simple proposition: 

While their price can go up (they give you several months’ notice before doing so), it can also go down (which it has done several times) and it is the same change for all their customers. And that’s not even mentioning that they provide 100% renewable electricity. A company with the aim to provide clean, simple and cheap energy – to me, that’s a modern day knight in shining armour.

Change is afoot, David! Give us a chance to drag energy into the 21st century!

What types of household accounts does Onedox support?

David SheridanCompany Updates, TV & Landline

Whilst we get great feedback on the Onedox service from our customers, we’re not ashamed to admit we’re not perfect (not yet, anyway ;-)). We understand that the more types of domestic supplier we support, the more helpful the service becomes for our customers. 

Accounts menu

We’re delighted to announce that one of the most requested account types, TV licence, has now been added.

So, the current list of supported sectors is as follows:

– Energy (gas and electricity)

– Internet, TV & landline

– Streaming services

– DVLA (e.g. tax and MOT information)

– TV licence

– Car insurance

– Home insurance

To complete the set of most requested supplier types, we’re working on water and council tax, and have in fact just started making water support available to our beta team (if you’d like to join the beta team, just email us on info@onedox.com or chat to us in the app!).

If there are other sectors you’d like to see us support, or specific suppliers or features we should be considering, please also let us know. You can also see what else is coming up by taking a look at our public roadmap.

Thanks.

David

Onedox selected for NatWest Fintech Accelerator Programme

JulieanneCompany Updates

Having recently completed the Accenture Fintech Innovation Lab, Onedox continues to make its mark in the land of Fintech, having been accepted into the Fintech cohort of NatWest’s Entrepreneur Acceleration Programme. The programme, which commenced in April 2018, is aimed at promising startups in the scale up phase, and offers Onedox a unique opportunity to take advantage of NatWest’s support and expertise in its banking networks and supply chains. It also provides Onedox with more opportunities to meet and develop collaborative relationships with fellow Fintechs in this fast-evolving ecosystem.

Onedox CEO David Sheridan said “The introduction of open banking represents an exciting time for consumer-facing fintech, with banks more motivated than ever to bring differentiated propositions to market. Having refined our B2B2C “open utilities” proposition through the Accenture Fintech Innovation Lab in the first part of 2018, we’re looking forward to working with the Natwest Accelerator team to ensure we are building an exceptional product for banks and their customers.”

Should I get mobile phone insurance?

JulieanneGuide, Mobile, Money Saving

Cracked phone

You’ve just bought a new mobile phone. It’s the most precious thing in the world to you right now. So do you immediately get mobile phone insurance…or maybe not? It all depends on a few key factors…

Mobile phone insurance makes sense for those of us who tend to lose phones, crack them, drop them or have the bad luck to get them stolen. But if that happens due to carelessness, then your insurance policy might be invalid!* 

Remember that the best result mobile phone insurance companies can offer you is to replace your phone with a new one (which could still take time), or if it’s damaged, to fix it while you go phoneless for days.** 

You might have to pay huge fees if the person who stole your phone runs up your bill with unreported premium calls or services.***

Read More

Hate managing insurance? You’ll love Onedox

David SheridanCompany Updates, General

Onedox & Insurance

We get lots of great feedback from our customers but it’s not all unqualified praise. Here are a few messages we’ve received in the last week alone. Can you spot the theme?

[Clue: I love Onedox, I will love it much more once you can support insurance….]

“Hi, will you be including insurance soon? It would be useful to see the cost & due dates of house/contents insurance, car insurance etc? It’s a very useful app but can be so much better with other bills included.”

“Hi there, are there any plans to add additional accounts to the app? Home insurance would be a great one, as would car insurance… Great system but I feel it could be made to do so much more! :grinning:”

“Hi. I love onedox and I love having the vehicle tax and MOT reminders. However I recently forgot to renew my car insurance….. it got me thinking that Onedox could remind people about car and home insurance renewals… it would be very helpful for people like me who occasionally forget.”

wouldn’t it be useful if consumers could automatically access their insurance bills within the Onedox app?

Without further ado…. 

Read More

The Onedox #SwitchAndHelp

JulieanneElectricity & Gas, Energy Efficiency, Money Saving

Did you know that cold homes are a bigger killer in the UK than road accidents, alcohol or drug abuse? Fuel poverty is at crisis levels and now affects 4.5 million UK households

Our mission at Onedox is to help our customers save time and money so they can spend them on the things they love and we want to do more. Since we receive a commission in the event our customer switches energy providers, we want to channel a part of that back to those who need it most. So we’re working hand in hand with our customers to help a charity that is close to our hearts: NEA.org.uk which is dedicated to tackling fuel poverty in the UK by ensuring homes are energy efficient, warm and affordable to heat. 

Our promise: Every time a customer of ours switches their energy provider through Onedox before April 1st, we’ll donate £10 to NEA or to a charity of their choice.

If you’re not already a customer of Onedox, you too can help by signing up, linking your energy account and leaving the rest to Onedox. You’ll be able to switch if you have available savings (we’ll let you know immediately) and it’ll enable Onedox to help you bring down your energy bills AND donate £10 to NEA at the same time. It’s a win for everyone.

Fuel poverty occurs when a household pays their energy bills only to be left below the poverty line as a result. It can be caused by inadequate heating and insulation, low incomes and the continuing high cost of energy. Thankfully, NEA is there to help any household in the UK that cannot afford to heat their home.
Read More

Switching Energy Providers with a Smart Meter – A Guide

JulieanneElectricity & Gas, Energy Efficiency, Guide

tldr;

  • Switching to a better energy tariff is always a good idea.
  • If you don’t have a smart meter yet, make sure to get a 2nd gen smart meter (SMETS 2) that can connect to all suppliers.
  • If you have a smart meter already (and it’s a SMETS 1) and if you switch suppliers, your meter may lose some of its functionality but it’s still a good thing to have as it’ll help you monitor your energy usage, and you can use it to provide manual readings to your new supplier, so you’re no worse off than you were before.

Can I still switch energy suppliers if I already have a smart meter?

Yes! Absolutely! The technology just isn’t quite there yet to make switching as smooth a process as it could be.

So what’s the story with smart meters not being as smart as we thought?

Ok, so the smart meters installed up until now across the UK have been 1st generation devices (called SMETS 1) which communicate only with the energy supplier that provides them.

The 2nd generation devices (called SMETS 2) use a central data network which all suppliers can automatically connect to, so they can see your usage and meter readings, and your in-home display shows any supplier’s costs without any problems. To maintain smart functionality and to enable switching between energy providers without losing that functionality, this is the type of smart meter you want in your home. 

Read More

Improving Onedox – Account Page Experience

Mark KellieGeneral, Mobile, User Experience

Hello,

First off, it’s good to meet you all. I’m Mark and I look after User Experience and Design here at Onedox.

There’s nothing like hitting the ground running so with introductions done, I’m excited to announce that today we’re starting to roll out major upgrades to our user experience.

Usability and Design improvements

We want to make Onedox even easier for you to use, give the app a more modern feel, and ultimately help you manage your household bills more effectively.

What are we doing to achieve that? Read More