Switching Energy Providers with a Smart Meter – A Guide

JulieanneElectricity & Gas, Energy Efficiency, Guide


  • Switching to a better energy tariff is always a good idea.
  • If you don’t have a smart meter yet, make sure to get a 2nd gen smart meter (SMETS 2) that can connect to all suppliers.
  • If you have a smart meter already (and it’s a SMETS 1) and if you switch suppliers, your meter may lose some of its functionality but it’s still a good thing to have as it’ll help you monitor your energy usage, and you can use it to provide manual readings to your new supplier, so you’re no worse off than you were before.

Can I still switch energy suppliers if I already have a smart meter?

Yes! Absolutely! The technology just isn’t quite there yet to make switching as smooth a process as it could be.

So what’s the story with smart meters not being as smart as we thought?

Ok, so the smart meters installed up until now across the UK have been 1st generation devices (called SMETS 1) which communicate only with the energy supplier that provides them.

The 2nd generation devices (called SMETS 2) use a central data network which all suppliers can automatically connect to, so they can see your usage and meter readings, and your in-home display shows any supplier’s costs without any problems. To maintain smart functionality and to enable switching between energy providers without losing that functionality, this is the type of smart meter you want in your home. 

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Improving Onedox – Account Page Experience

Mark KellieGeneral, Mobile, User Experience


First off, it’s good to meet you all. I’m Mark and I look after User Experience and Design here at Onedox.

There’s nothing like hitting the ground running so with introductions done, I’m excited to announce that today we’re starting to roll out major upgrades to our user experience.

Usability and Design improvements

We want to make Onedox even easier for you to use, give the app a more modern feel, and ultimately help you manage your household bills more effectively.

What are we doing to achieve that? Read More

Onedox selected for 2018 Accenture and Banking FinTech Lab

JulieanneCompany Updates

London-based Ideavate Limited (trading as ‘Onedox’), has been selected to take part in a twelve week FinTech programme starting on January 3rd, 2018. The Accenture FinTech Innovation Lab brings together top FinTechs and major financial institutions looking to identify and incorporate innovative financial technology within their offerings. 

Ideavate creates digital solutions to automate household bill management. As showcased through its free, direct to consumer application Onedox, the technology acts like a digital P.A. for managing household utilities.

The idea behind Ideavate came from Co-Founder and CEO David Sheridan struggling to help his Mum understand why she was being charged so much for her household bills, and the work involved with then finding better deals each year. This highlighted the manual, administrative processes of data collection and deal hunting that cause millions of UK families to disengage from household bill management and collectively waste billions each year as a result. By providing a radically more transparent and convenient solution, consumers save time and money, so they can spend more on the things that they love.

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Diary of a start-up: Looking back on our first year

JulieanneCompany Updates, Diary of a Start-Up

Onedox’s David Sheridan reflects back on a tough but rewarding first year running a tech start-up and shares the key lessons he’s learnt along the way…

Looking back on our first yera

After sharing how not to fall out with your co-founders, David Sheridan, co-founder and commercial Onedox.com, a virtual dashboard for all your household bills, shares the other tough lessons he’s learnt across the last 12 months in his latest diary instalment…

Whoever coined the platitude “do what you love and you’ll never work a day in your life” must have been referring to a love of not working. The phrase certainly doesn’t hold true for start-up businesses, at least.

Over the past year it feels like me and my co-founders Rick and Hugh have worked practically every day – whether actively or else thinking about Onedox in what should be our spare time.

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Diary of a start-up: How to not fall out with your co-founders

JulieanneCompany Updates, Diary of a Start-Up

While legal documents may not be your top priority when starting a business, David Sheridan stresses a Founders Agreement can save you a lot of hassle. 

How not to fall out with your co-founders
Following his introductory blog at the end of last year, David Sheridan, co-founder and commercial director of Onedox.com, a virtual dashboard for all your household bills, shares his latest diary instalment. This month he reveals the importance of creating a Founders Agreement…

Our founding team all agreed we had the components of a good business idea. Our market research supported our starting hypothesis, we had identified potential customers for our product and most importantly, we had satisfied ourselves that our business could ultimately be profitable.

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Diary of a start-up: Introducing David Sheridan of Onedox

JulieanneCompany Updates, Diary of a Start-Up

One learns much in the process of launching a start-up and it’s only fair to pass that knowledge on. In a series of interviews and articles written for Startups.co.uk, our very own David Sheridan talks about the very beginnings of Onedox and how it’s destined to become a household name in bill management:

Hear more about:

The idea-generating process, testing various ideas on the real public, creating an MVP on the idea(s) that make the cut and what idea ended up as the Onedox you see on your smartphone today. 

The start-up entrepreneur reveals how his idea to take the headache out of managing household bills became a business:

Meet David Sheridan, our latest start-up diarist. The commercial director and co-founder of Onedox.com, a virtual dashboard for all your household bills, will be posting regular blogs and sharing the key moments, discoveries, and insights gained from life as a start-up founder. Here, David reveals how he and his co-founders got their business idea off the ground…

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The secrets and tough realities behind my start-up fundraising

JulieanneCompany Updates, Diary of a Start-Up

Onedox‘s David Sheridan talks to startups.co.uk about what he’s learned from the world of fundraising a start-up, when to start getting ready, how to prepare and what on earth is involved. Read the full article below and here

The secrets and tough realities behind my start-up fundraising

This summer, Onedox, the household admin solving company I co-founded with two others completed its first external investment round.

Through a combination of angel investors, crowdfunding investors and our customers, we’ve just raised £550,000, enabling us to take our start-up – which simplifies how you manage your utilities – through the next stage of growth.

The above sentence reminds me of most press releases I read from start-ups that have raised money: it gives the impression that raising money is inevitable and straightforward. I think that’s because you only tend to hear from companies that have raised successfully, rather than those that are grappling with the time-eating, nebulous galaxy that is fundraising.

Of course, there are sound economic reasons why many start-ups don’t get funded. Not every business is investible. However, my experiences over the last several months leave me in no doubt that there must be many fantastic start-ups and ideas that don’t get the oxygen they need to flourish, simply because the fundraising process itself can be so difficult.

The lessons I’ve learned and the things I would do differently next time are numerous, but here are a few of the factors I believe to be very important:Read More

Are energy price comparison figures accurate? Why you can rely on Onedox

JulieanneEnergy Efficiency, Money Saving

 Check for available savings

What exactly are “available savings”? 

When using a price comparison site to see if you can save money on your energy bills, the way in which the calculation works can be very unclear. 

If the results suggest you have available savings of say, £200 by switching to a new deal, that does not necessarily mean your bills will fall. In actual fact, it could even mean that your bills will immediately go up if you switch, despite the alleged £200 saving!Read More

Whilst politicians dither, customers should save themselves £127 on energy bills

JulieanneElectricity & Gas, Money Saving

Energy bills

Today’s news that Theresa May is under pressure to act on consumer energy prices represents the latest round in a series of finger pointing without any benefit being delivered to consumers.

In the context of UK energy prices at historic highs of £1,0961 per year, it’s more important than ever for consumers to ensure they take action themselves, by moving to the best available tariff with their existing supplier, or by moving to an alternative supplier.

Despite the Competitions and Markets Authority investigation of 2015 and various Tory and Labour manifesto policies since, over 50% of UK energy customers are still on the wrong plan, meaning that on average we waste £127 per year on energy bills, according to data from Onedox, the household dashboard service.Read More

Onedox awarded 3rd place for UK Fintech Innovation of the Year

David SheridanCompany Updates

In May 2017, we were delighted to be shortlisted as one of the top 10 businesses for UK Fintech Innovation. Further to a combination of a public vote and assessment by a judging panel, Onedox has been awarded 3rd place! Congratulations to Smart Pensions and Monzo who came 1st and 2nd. Thank you to everyone in the Onedox community who voted for us!

Alongside our recent, oversubscribed Crowdcube campaign, it’s really encouraging to see that so many other people share our enthusiasm for the potential of the business and the help we’re trying to provide consumers with managing their household administration. We’re looking forward to making major progress towards those goals in the months ahead.