Who we are

This site and the Amelia service are owned by Ideavate Limited. Ideavate Limited is a company registered in England & Wales with company number 09624882. Our registered office is 3rd Floor, Basildon House, 7 Moorgate, London, EC2R 6AF. VAT Registration Number: GB216 8561 00.

Amelia Terms of Service

Version 1.0 effective 30th October 2018

These Terms are in addition to the Onedox Terms of Service.

By signing up to the Amelia service (the “Service”), the account holder (“you”) is entering into an agreement with Ideavate Limited to be bound by these Terms and Conditions. Any reference in these Terms and Conditions to “we”, “our” or “us” is a reference to the Amelia service and Ideavate Limited.

Where we change the Terms and Conditions we will update them on this site accordingly, along with a revised effective date. For any significant changes, we will also notify you by other means, such as via email.

The Service:

The Amelia Service

The Service is made available through the free Onedox app. All of the features of the Service are more particularly described on the Amelia page: www.onedox.com/amelia-2

You will need to create a free Onedox account in order to set up the Service, so that we can monitor your accounts for you. In order to create a Onedox account, you will also need to review and agree to the Onedox terms of use.

By signing up for the Service, you are appointing Onedox to provide you with the Service for a contract period as chosen by you upon signup for the Amelia service. Unless terminated before the end of the relevant contract period (subscriptions can be managed and terminated through the Onedox app), the Terms will automatically extend at the end of each subscription period.

Onedox as your agent

By using the Service, you authorise and appoint Onedox as your agent in order to access the Supplier accounts you designate and the information contained within them, on your behalf. This may include, where you have provided written permission in each instance, applying to your existing suppliers for contractually binding services in your name. You appoint Onedox as your agent, with the full power and authority, to access any and all information relating to those designated accounts, through all means including access to third party sites, servers and documents and other means of information retrieval relating to you. For all intents and purposes, Onedox is acting as you would act in person.

You agree that when Onedox accesses and retrieves information from third parties relating to you, Onedox is acting as your agent and not the agent of the third party or any other entity.

You agree that third parties can rely on the authorisation of agency granted by you to us and that the Service is not endorsed by any third party Suppliers accessible through the Service. We do not warrant or otherwise guarantee that such third parties permit use of our Service as part of any agreement you have in place with them.

How we will provide the Service

We will supply the Service to you until the Service is completed, the subscription expires (if applicable) or you end the contract as described in these Terms, or we end the contract by written notice to you as described in these Terms.

We will monitor your accounts and keep in touch with you about activity on those accounts in relation to your preferences.

How we will provide the add-on energy-switching service

If we move you to a new tariff with your existing supplier on your behalf, we will attempt to include all available offers in finding the most suitable deal for you. However, offers may exist that we have been unable to identify, for example, without limitation, those not advertised or not made widely available to the public or a particular segment of customers. As a result, we cannot and do not guarantee that the deals we will find will be the cheapest offered by any particular provider.

Once you have given your written approval to any tariff we identify, recommend and provide information on key terms for (including contractual terms), we will endeavour to move you to such tariff. We will inform you of the completed move by email or other agreed method of communication.

Where an offer has been withdrawn by the provider due to reasons beyond our control, we will ask you if you want to move to the next best available deal.

Payment and Automatic Renewal

When and how to pay: We accept payment as set out on our Website and payment will start being taken once we begin monitoring your first account, at the price specified on the Website.

Automatic renewal: If the Service automatically renews then we will charge you the price as stated on the Website on the date of the automatic renewal for the upcoming period of service. All terms set in out in these Terms, including your rights and the obligations you owe to us, will continue in force.

Fee refund: We provide a money back guarantee for the first month if you are not delighted with the service. Let us know in writing within 7 days of the end of the first month of service, and we’ll give you your money back relating to that month’s fee and terminate the provision of the Service.

Prices include VAT: All prices stated on the Website include VAT unless expressly stated otherwise.

Fair Usage Policy

The following policy relates to your use of the Amelia service provided by Onedox. It is designed to make sure we can provide you with a service that is trustworthy, fast and reliable.

You must make sure that any use of the Amelia service, by yourself or anyone else via your account, complies with this Policy.

Usage of the Amelia service is limited to 10 (ten) domestic household accounts per paying customer. If it looks like a customer will go over this limit, we will proactively contact them to discuss options for supporting provision of the Service in respect of more household accounts.

If we feel that your activities or use of the Service are so excessive that other customers are detrimentally affected, we may give you a written notice stipulating limits on the Service to be provided to you (by email or otherwise). In such event you will be given the option to cancel the Service without incurring costs beyond the end of the month in question.

You can always end your contract with us

Your rights when you end these Terms will depend on the Service you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is mis-described you may have a legal right to end the contract or to get the service re-performed or to get some or all of your money back;

  • If you want to end the contract because of something that we have done or told you we are going to do, see below;

  • If you have changed your mind about the service, see below; and

  • In all other cases (if we are not at fault and there is no right to change your mind), see below.

Ending the contract because of something that we have done or told you we are going to do

If you are ending these Terms for the reasons set out below, the legally binding agreement we have will end immediately and we will refund you in full for any Services which have not been provided and you may be entitled to compensation.  The reasons are:

  • we have told you about an upcoming change to the services or these Terms which you do not agree to;

  • we have told you about an error in the price or description of the Services you have applied for and you do not wish to proceed;

  • there is a risk that our ability to supply the Services you have contracted for may not be available to you for events outside of our control;

  • we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three months; or

  • you have a legal right to end the contract because of something that we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products and service bought online you have a legal right to change your mind within 14 days and receive a refund.

Loss of right to change your mind

In these Terms you request us to provide you with immediate performance of the Service (as soon as we have accepted you as a customer) at the time of entering into these Terms and on each renewal for the Service.  This means, in each case, that you will lose your right to change your mind referred to above in respect of the Service.  You expressly acknowledge this loss of right to change your mind in accepting these Terms.

Our rights to end the agreement

We may end the legally binding agreement between us if you break it.  We may end the agreement for the provision of the Service at any time by writing to you if:

  • You do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due; or

  • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the service.

  • We provide notice, in the event we decide, at our discretion, to discontinue provision of the Service. In such event, we will issue a refund, where applicable, for any charges incurred relating to future provision of the Service.

We will only use your Data in order to:

Provide the Service to you and look at ways in which we can improve the Service.

More detailed information on how we utilise Data is contained within our Data Privacy Notice.

Data Protection

We treat the security of Data very seriously and have appropriate physical, technical and administrative procedures in place to help protect such information from unauthorised access, use or disclosure. We maintain a Data Privacy Notice which documents our approach and commitment to Data Protection and the privacy of your Data, and which is reviewed and maintained on an on-going basis.

Limitation of liability

You agree that we will not be liable for any damages, loss of profits, Data or other intangible losses or for any indirect, consequential loss, even if in each case we have been advised of the possibility of such losses or damages resulting from i) faults to the Service ii) use of or inability to use the Service iii) the cost of substitute goods or services iv) any Data obtained via the Service, including without limitation third party account information v) unauthorised access to the Service by a third party or interception of Data vi) the operation or non-operation of any third party site or service or vii) any other matter relating to the Service.

Nothing in this agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or for fraud or for any other liability that cannot be excluded or limited by law.

Proprietary Rights

You shall indemnify and hold Amelia or Onedox harmless in the event that any Supplier or other third party alleges any breach or takes action against us due to actions linked to your use of the Service, including without limitation relating to copyright infringement or other alleged illegal activities. In the event of a claim under this clause, you shall provide us with all reasonable assistance required by us in order to a) hold us harmless against such claims, liability, damages, expenses and costs and b) ensure that our reputation is not adversely affected.