Who we are

This site and the Snug service are owned by Ideavate Limited trading as Onedox. Ideavate Limited is a company registered in England & Wales with company number 09624882. Our registered office is 3rd Floor, Basildon House, 7 Moorgate, London, EC2R 6AF. VAT Registration Number: GB216 8561 00.


Snug Terms of Service

Version 1.0 effective 18th October 2018

These Terms are in addition to the Onedox Terms of Service

By signing up to the Snug service (the “Service”), the account holder (“you”) is entering into an agreement with Ideavate Limited to be bound by these Terms and Conditions. Any reference in these Terms and Conditions to “we”, “our” or “us” is a reference to Snug.

Where we change the Terms and Conditions we will update them on this site accordingly, along with a revised effective date. For any significant changes, we will also notify you by other means, such as via email.


The Service:

The Snug Service

Snug is available through the Onedox app. Once you’ve connected your domestic suppliers to Onedox, you can set up Snug to automatically monitor household accounts you specify, to make sure you are always on a good deal with your existing providers.  Whenever we identify a relevant better deal with an existing supplier, we’ll confirm with you in writing whether you wish to proceed, and if so, arrange with your provider to move you onto that deal automatically.

All of the features of the Service are more particularly described on the Snug page: www.onedox.com/snug

You will need to create a free Onedox account in order to set up Snug, so that we can monitor your deals for you. In order to create a Onedox account, you will also need to review and agree to the terms of use for the Onedox service.

By signing up for Snug, you are appointing Onedox to provide you with The Snug Service for an initial contract period of 12 (twelve) months for each monitored household accounts. Unless terminated before the end of the initial contract period (subscriptions can be managed and terminated through the Onedox app), the Terms will automatically renew at the end of the subscription period for each monitored household account, for additional 12 (twelve) month periods. 

Onedox as your agent

By using the Snug Service, you authorise and appoint Onedox as your agent in order to access the Supplier accounts you designate and the information contained within them, on your behalf and apply to your existing suppliers, where you have provided written permission in each instance, for contractually binding services in your name (including telephoning them on your behalf).

You appoint Onedox as your agent, with the full power and authority, to access any and all information relating to those designated accounts, through all means including access to third party sites, servers and documents and other means of information retrieval relating to you. For all intents and purposes, Onedox is acting as you would act in person.

You agree that when Onedox accesses and retrieves information from third parties relating to you, Onedox is acting as your agent and not the agent of the third party or any other entity.

You agree that third parties can rely on the authorisation of agency granted by you to us and that the Service is not endorsed by any third party Suppliers accessible through the Service. We do not warrant or otherwise guarantee that such third parties permit use of our Service as part of any agreement you have in place with them.

How we will provide the service

We will supply the Service to you until the Service is completed, the subscription expires (if applicable) or you end the contract as described in these Terms, or we end the contract by written notice to you as described in these Terms.

We will monitor your chosen accounts to determine the deals which are the most suitable for you in relation to your preferences and the information we have about your account and usage. 

Snug works for your domestic, postpay energy, Internet, TV, landline and mobile deals, across all UK suppliers. At the moment business or pre-pay plans are not supported.

We attempt to include all available offers by your existing supplier in finding the most suitable deal for you. However, offers may exist that we have been unable to identify, for example, without limitation, those not advertised or not made widely available to the public or a particular segment of customers. As a result, we cannot and do not guarantee that the deals we will find will be the cheapest offered by any particular provider. 

Once you have given your written approval to any service we identify, recommend and provide information on key terms for (including contractual term), we will endeavour to move you to such service. We will inform you of the completed move by email or another agreed method of communication. At the same time, we will give you the details of the new deal. 

Where an offer has been withdrawn by the provider due to reasons beyond our control, we will ask you if you want to move to the next best available deal. 

The Service does not include:

any payments you must make to third party suppliers;

sending any messages on your behalf to third party suppliers, except as may be required to apply for products and services, or the receipt and notification to you of any messages received from third party suppliers; or

acting as your supplier.

Your Responsibility

In providing the Service, our decisions are made according to the details provided to us by you or by third parties, and it remains your responsibility to ensure suitability, adequacy and appropriateness of the product or service that is chosen.

If you are in any doubt as to the suitability, adequacy or appropriateness of any product or service chosen through this Service, you should seek independent professional advice.

You agree not to apply independently to any other supplier for the account being monitored while using our Service.

If you decide to cancel any service you have with a provider, it is your responsibility to contact the supplier and request the cancellation. You must also inform us of your decision.

Payment and Automatic Renewal

When and how to pay: We accept payment as set out on our Website and payment will start being taken once we begin monitoring your first account, at the price specified on the Website.

Automatic renewal: If the Service automatically renews then we will charge you the price as stated on the Website on the date of the automatic renewal for the upcoming period of service. All terms set in out in these Terms, including your rights and the obligations you owe to us, will continue in force. 

Fee refund: We provide a money back guarantee in the event we don’t save you at least double the annual fee we charge per household account monitored, across the twelve month period. If you don’t save this amount in any twelve month contractual period, let us know in writing within 90 days of the end of the contract term, and we’ll give you your money back relating to that year’s fee for that household account. 

Prices include VAT: All prices stated on the Website include VAT unless expressly stated otherwise.

You can always end your contract with us

Your rights when you end these Terms will depend on the Service you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • If what you have bought is faulty or mis-described you may have a legal right to end the contract or to get the service re-performed or to get some or all of your money back;

  • If you want to end the contract because of something that we have done or told you we are going to do, see below;

  • If you have changed your mind about the service, see below; and

  • In all other cases (if we are not at fault and there is no right to change your mind), see below.

Ending the contract because of something that we have done or told you we are going to do

If you are ending these Terms for the reasons set out below, the legally binding agreement we have will end immediately and we will refund you in full for any services which have not been provided and you may be entitled to compensation.  The reasons are: 

  • we have told you about an upcoming change to the services or these Terms which you do not agree to;

  • we have told you about an error in the price or description of the Services you have applied for and you do not wish to proceed;

  • there is a risk that our ability to supply the Services you have contracted for may not be available to you for events outside of our control;

  • we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three months; or

  • you have a legal right to end the contract because of something that we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products and service bought online you have a legal right to change your mind within 14 days and receive a refund.

Loss of right to change your mind

In these Terms you request us to provide you with immediate performance of the Service (as soon as we have accepted you as a customer) at the time of entering into these Terms and on each renewal for the Service.  This means, in each case, that you will lose your right to change your mind referred to above in respect of the Service.  You expressly acknowledge this loss of right to change your mind in accepting these Terms.

Our rights to end the agreement

We may end the legally binding agreement between us if you break it.  We may end the agreement for the provision of the Service at any time by writing to you if:

  • You do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due; or

  • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the service.

  • We provide notice, in the event we decide, at our discretion, to discontinue provision of the Service. In such event, we will issue a refund, where applicable, for any charges incurred relating to future provision of the Service. 

Snug will only use your Data in order to:

Provide the Snug Service to you and look at ways in which we can improve the Service.

More detailed information on how we utilise Data is contained within our Data Privacy Notice.

Data Protection

We treat the security of Data very seriously and have appropriate physical, technical and administrative procedures in place to help protect such information from unauthorised access, use or disclosure. We maintain a Data Privacy Notice which documents our approach and commitment to Data Protection and the privacy of your Data, and which is reviewed and maintained on an on-going basis.

Limitation of liability

You agree that Snug will not be liable for any damages, loss of profits, Data or other intangible losses or for any indirect, consequential loss, even if in each case Snug has been advised of the possibility of such losses or damages resulting from i) faults to the Service ii) use of or inability to use the Service iii) the cost of substitute goods or services iv) any Data obtained via the Service, including without limitation third party account information v) unauthorised access to the Service by a third party or interception of Data vi) the operation or non-operation of any third party site or service or vii) any other matter relating to the Service.

Nothing in this agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or for fraud or for any other liability that cannot be excluded or limited by law.

Proprietary Rights

You shall indemnify and hold Snug harmless in the event that any Supplier or other third party alleges any breach or takes action against Snug due to actions linked to your use of the Service, including without limitation relating to copyright infringement or other alleged illegal activities. In the event of a claim under this clause, you shall provide us with all reasonable assistance required by us in order to a) hold us harmless against such claims, liability, damages, expenses and costs and b) ensure that our reputation is not adversely affected.