Who we are

This site and the Onedox service is owned by Ideavate Limited trading as Onedox. Ideavate Limited is a company registered in England & Wales with company number 09624882. Our registered office is 3rd Floor, Basildon House, 7 Moorgate, London, EC2R 6AF. VAT Registration Number: GB216 8561 00.


Terms and Conditions

Last updated 8th October 2015

By signing up to the Onedox service (the “Service”), the account holder (“you”) is entering into an agreement with Ideavate Limited (trading as Onedox) to be bound by these Terms and Conditions. Any reference in these Terms and Conditions to “we”, “our” or “us” is a reference to Onedox.

Where we change the Terms and Conditions we will update them on this site accordingly, along with a revised effective date. For any significant changes, we will also notify you by other means, such as via email.


The Service:

  • 1. The Onedox Service
    • 1.1

      The Service simplifies and helps you manage your relationships with third party service providers such as energy, TV, Internet and phone companies and the DVLA (“Providers”). Once signed up, key account, usage and statement information is available centrally through your Onedox account.

      You can also set up notifications to receive an overview of all of your account activity on a periodic basis, or whenever activity of interest takes place.

      Based on the Data within your Onedox account, we may also make recommendations to you, such as to help you run your Provider relationships more efficiently and to provide money saving recommendations. In conjunction with other companies with whom we contract (“Partners”), Onedox may provide you with access to certain capabilities, such as switching to alternative Providers, via your account with us.

      All of the features of the Service are more particularly described on the Onedox website: www.onedox.com

    • 1.2

      We will not charge you for access to the Service. To sign up, you will need to create an account by following the instructions on the Onedox website. Once your account has been created, you can provide your online account details for the specific Providers you use and then view information pertaining to those services within your Onedox account. The more Providers you add, the more useful the Service will be.

      Once you have set up a Provider within your Onedox account, you won’t need to enter those details again. All key information relating to your account with that Provider will be available through Onedox on an on-going basis – through your Onedox account and via email notifications you set up and control.

    • 1.3

      We reserve the right to restrict the amount of time for which Data is made available within your Onedox account, upon providing notice to you. At present no such restrictions apply.

  • 2. Your Obligations
    • 2.1

      To use the Service you must be at least sixteen years of age and a resident of the United Kingdom.

    • 2.2

      You must keep your Onedox account details secure and confidential. You are responsible for all account activity undertaken and associated with your account user name and password.

    • 2.3

      You agree to provide true, accurate and complete information about yourself and your Provider accounts and agree not to misrepresent any information relating to Provider accounts or your identity.

  • 3. Onedox as your agent
    • 3.1

      By using the Service, you authorise and appoint Onedox as your agent in order to access the Provider accounts you designate and the information contained within them, on your behalf. You appoint Onedox as your agent, with the full power and authority, to access any and all information relating to those designated accounts, through all means including access to third party sites, servers and documents and other means of information retrieval relating to you. For all intents and
      purposes, Onedox is acting as you would act in person.

      You agree that when Onedox accesses and retrieves information from third parties relating to you, Onedox is acting as your agent and not the agent of the third party or any other entity.

      You agree that third parties can rely on the authorisation of agency granted by you to us and that the Service is not endorsed by any third party Providers accessible through the Service. We do not warrant or otherwise guarantee that such third parties permit use of our Service as part of any agreement you have in place with them.

    • 3.2 DVLA records

      Information provided in response to the provision of car registration and make information (such as MOT and car tax renewal dates for your cars), contains public sector information licensed under the Open Government Licence v2.0 from the DVLA, full terms of which are available here.

  • 4. Your Data
    • 4.1

      Whilst you have a Onedox account, you license Onedox to store any usernames, passwords, data and other content relating to you, which are obtained from Providers and or which are contained within your Onedox account by virtue of your use of the Service (the “Data”). The license provided by you to us is without the payment by us of any fees.

    • 4.2 Onedox will only use the Data in order to:
      • i) provide the Service to you; and
      • ii) look at ways in which we can improve the Service; and
      • iii) analyse overall trends in usage of Providers, in an anonymised and aggregated manner (meaning that you cannot be personally identified), that we may share with third parties.

      More detailed information on how we utilise Data is contained within our Data Privacy Policy.

    • 4.3 Data Protection

      We treat the security of Data very seriously and have appropriate physical, technical and administrative procedures in place to help protect such information from unauthorised access, use or disclosure. We maintain a Data Privacy Policy which documents our approach and commitment to Data Protection and the privacy of your Data, and which is reviewed and maintained on an on-going basis.

  • 5. Our Obligations
    • 5.1

      We shall use reasonable endeavours to make the Service secure and available to you but we do not warrant or guarantee that it shall be secure, available or that it will not be withdrawn. The Service is provided “as is” and “as available” and your use of the Service is at your sole risk. We may discontinue, amend or withdraw the Service at any time without notice. It may also be subject to interruptions or downtime, whether due to causes within our control or due to third parties.

    • 5.2

      All warranties are expressly disclaimed, including relating to the Service, any Data (including that of third parties) and including but not limited to the implied warranties of merchantability, fitness for purpose and non-infringement.

    • 5.3

      Onedox make no warranty as to (i) the level and quality of the Service ii) the service being uninterrupted, timely, secure, error-free or accurate iii) the information accessible from the Service being accurate or reliable (including that provided by Providers or other third parties) iv) that any technology errors will be corrected.

    • 5.4

      Usage of the Service by you will not create any warranty that is not expressly stated in these terms.

  • 6. Service Suspension
    • 6.1

      Onedox may at any time and without notice suspend your account and or access to the Service in the event that:

      • i) we reasonably suspect unauthorised or fraudulent use of the Service;
      • ii) your use of the Service contravenes these Terms and Conditions or any future directions given by Onedox from time to time.
    • 6.2

      Onedox may vary, remove, enhance, discontinue and otherwise alter the Service and its components at any time and without notice and without liability to you. You agree that Onedox will not be liable to you or any third party for any such variation to the Service.

  • 7. Cancellation
    • 7.1

      You are not obligated to use the Service and may cancel your account with us by emailing us from your registered email address, with your instruction to close your account. Upon receipt of your request we will close your account at our earliest reasonable opportunity.

    • 7.2

      Your account may also be closed at our sole discretion for reasons including continued inactivity or suspected breach of these Terms and Conditions.

    • 7.3

      In the event of account closure for any reason, information contained within your account will become unavailable and personally identifiable data may be deleted in accordance with our Data Privacy policies.

  • 8. Your access to your account from outside the United Kingdom

    The Service is provided using encryption to protect the security of your Data. The use of such encryption may be illegal in jurisdictions outside the UK. It is your responsibility to ensure that, if outside the UK, your ability to use the Service is permitted by local law in that jurisdiction. Onedox will not be liable for any loss or damage suffered by you as a result of not being able or permitted to use the Service.

  • 9. Limitation of liability
    • 9.1

      You agree that Onedox will not be liable for any damages, loss of profits, Data or other intangible losses or for any indirect, consequential loss, even if in each case Onedox has been advised of the possibility of such losses or damages resulting from i) use of or inability to use the Service ii) the cost of substitute goods or services iii) any Data obtained via the Service, including without limitation third party account information iv) unauthorised access to the Service by a third party or interception of Data v) the operation or non-operation of any third party site or service or vi) any other matter relating to the Service.

    • 9.2

      Nothing in this agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or for fraud or for any other liability that cannot be excluded or limited by law.

  • 10. Proprietary Rights
    • 10.1

      You are permitted to utilise any of your Data accessible through the Service however you may not copy, reproduce, distribute or create derivative works from any content proprietary to Onedox. In certain circumstances, Onedox may provide you with account functionality enabling you to download your Data accessed from Providers.

    • 10.2

      You agree not to reverse engineer or reverse compile the Service or its underlying technology, which are proprietary to and owned by Onedox.

    • 10.3

      You shall indemnify and hold Onedox harmless in the event that any Provider or other third party alleges any breach or takes action against Onedox due to actions linked to your use of the Service, including without limitation relating to copyright infringement or other alleged illegal activities. In the event of a claim under this clause, you shall provide us with all reasonable assistance required by us in order to a) hold us harmless against such claims, liability, damages, expenses and costs and b) ensure that our reputation is not adversely affected.

  • 11. Assignment

    Onedox may sub-contract or assign part or all of this agreement to a third party, on the same terms, at any time and without notice.

  • 12. Validity

    If any part of these Terms and Conditions are held to be invalid or unenforceable, that shall not have any impact on the validity or enforceability of the remaining Terms and Conditions, which shall remain in full force and effect.

  • 13. Jurisdiction

    This Agreement shall be governed by English law and both parties submit to the non-exclusive jurisdiction of the English courts.